Return Policy - Personaloeshopia

Effective Date: December 1, 2025

Website: https://personaloeshopia.world/

1. Overview

At Personaloeshopia, we are committed to providing high-quality 3D modeling courses and educational content. We understand that sometimes a course may not meet your expectations, and we want to ensure your satisfaction. This Return Policy outlines the terms and conditions for refunds and returns.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.

3. Eligibility for Refunds

To be eligible for a refund, you must:

Request the refund within 30 days of the original purchase date
Provide your order number or purchase confirmation
Contact us through our official support channels
Not have completed more than 50% of the course content
Not have violated our Terms of Service

4. Refund Process

To request a refund:

Contact our support team at info@personaloeshopia.world or through our contact form
Include your order number and the reason for your refund request
Our team will review your request within 2-3 business days
If approved, your refund will be processed within 7-10 business days
Refunds will be issued to the original payment method used for purchase

5. Refund Processing Time

Once your refund is approved:

Refunds typically appear in your account within 7-10 business days
Processing time may vary depending on your payment method and financial institution
Credit card refunds may take 1-2 billing cycles to appear
You will receive email confirmation when the refund is processed

6. Non-Refundable Items

The following items are not eligible for refunds:

Courses purchased more than 30 days ago
Courses where more than 50% of content has been accessed
Bundled course packages after any individual course has been completed
Gift purchases (refunds must be requested by the original purchaser)
Certificates of completion (once issued)

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

If technical issues prevent you from accessing course content
If course content significantly differs from the description
If you have completed less than 50% of the course
Partial refunds are determined on a case-by-case basis

8. Course Access After Refund

Upon approval of your refund request:

Your access to the course will be immediately revoked
You will no longer be able to access course materials or videos
Any downloaded materials should be deleted
Certificates of completion will be invalidated

9. Dispute Resolution

If you are not satisfied with our refund decision:

You may request a review by our management team
Provide additional information or documentation to support your case
We will conduct a thorough review and respond within 5 business days
All decisions are made in good faith and based on our policies

10. Special Circumstances

We understand that special circumstances may arise:

Medical emergencies or family situations
Technical issues that prevent course access
Course content that doesn't match the description
Instructor unavailability affecting course quality

11. Subscription Cancellations

If you have a subscription:

You may cancel your subscription at any time
Cancellation takes effect at the end of your current billing period
You will retain access until the end of your paid period
No refunds are provided for the current billing period

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the modified policy.

13. Contact Information

For refund requests or questions about this policy, contact:

Personaloeshopia
45 George Street
Sydney NSW 2000
Australia
Email: info@personaloeshopia.world
Phone: +61 2 8356 7421
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (AEST)